Premium Support

This support plan is designed for customers that want to work very closely with the jambonz team to maximize the value of their offerings. We spend a lot of time with premium support customers to make sure their needs are met, and they have significant influence into the product roadmap as well.

This support plan includes:

  • Support for an unlimited number of jambonz instances and clusters.
  • Assistance with initial system provisioning, including development of devops to make your deployment repeatable in your infrastructure.
  • Level-2/3 support of production issues, with SLAs.
  • Ability to work directly with your carriers and partners to address interop and other system integration issues.
  • Dedicated Slack channel to interact directly with the jambonz team.
  • A Zendesk account to provide detailed and private tracking of your issues.
  • Priority assignment of your bug fixes as well as feature requests.